qqholicPrivacy Policy

This page describes what we collect when you use qqholic and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our privacy practices apply to all players accessing qqholic from supported jurisdictions. We operate subject to applicable data protection regulations, and we respect your rights regarding your personal information. This policy explains what data we collect, how we use it, who we share it with, and how long we retain it.

By creating an account on qqholic, you consent to our data practices as described in this policy. If you have questions about how we handle your data, contact our support team through our About us page.

What data we collect on qqholic

We collect personal information when you create an account on qqholic. This includes your full name, date of birth, email address, phone number, and residential address. We also collect identity documents (such as a national ID or passport) and proof of address (such as a utility bill or bank statement) during our verification process. This information is required to comply with applicable regulations and to prevent fraud.

We collect financial information when you deposit or withdraw funds on qqholic. This includes the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, and the date. We do not store your payment card details directly; instead, we route this information to our payment processors, who handle it according to their own security standards.

We collect gameplay data automatically when you use qqholic. This includes which games you play, your stakes, your session duration, and your results. We also collect technical information such as your IP address, browser type, device type, and operating system. We use this data to operate our platform, detect fraud, and improve our service.

How we use your data on qqholic

We use your personal information to verify your identity and prevent fraud. We cross-reference your information against regulatory databases and fraud-detection services. We also use your data to process your deposits and withdrawals, maintain your account, and provide customer support. If you contact our support team, we use your information to respond to your inquiry and resolve any issues.

We use your gameplay data to operate our platform, settle bets and game outcomes, and track your tournament participation. We also use this data to detect suspicious activity, such as collusion or automated access. We may use aggregated, anonymized data to analyze trends and improve our service, but we do not use individual player data for marketing purposes without your explicit consent.

We use your technical information (IP address, browser type, device type) to maintain platform security, detect fraud, and troubleshoot technical issues. We may also use this information to enforce our terms and prevent abuse.

Who we share your data with

We share your personal information with our payment processors to process your deposits and withdrawals. These processors are contractually obligated to protect your data and use it only for payment processing. We also share your information with regulatory authorities and law enforcement if required by law or if we detect illegal activity.

We may share your data with third-party service providers who assist us in operating qqholic, such as hosting providers, analytics services, and fraud-detection services. These providers are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties for marketing purposes.

Our servers may be located outside your jurisdiction. By using qqholic, you consent to the transfer of your data to countries outside Indonesia, including countries that may have different data protection standards than your own. We undertake to protect your data regardless of where it is stored.

How long we keep your data

We retain your personal information for as long as your account is active on qqholic. After you close your account, we retain your data for a defined retention period to comply with regulatory requirements and resolve any outstanding disputes. This retention period is typically between 3 and 7 years, depending on applicable law. After this period, we delete or anonymize your data.

We retain your gameplay data and transaction history indefinitely to support dispute resolution and regulatory compliance. You can request a copy of your data or request deletion of your account at any time by contacting our support team. We will process your request subject to applicable legal obligations.

Cookies and tracking on qqholic

We use cookies on qqholic to maintain your login session, remember your preferences, and track your activity for analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use qqholic. We also use similar tracking technologies such as pixels and local storage.

We use analytics services to understand how players interact with qqholic. These services collect data about which pages you visit, how long you spend on each page, and which games you play. This data helps us improve our platform and user experience. We do not use this data to identify you personally; instead, we use it in aggregated form.

Your rights regarding your data on qqholic

You have the right to access your personal information on qqholic. You can view and download your data through your account settings or by requesting it from our support team. You also have the right to correct inaccurate information and to request deletion of your account and associated data, subject to applicable legal obligations.

You have the right to object to our use of your data for certain purposes, such as marketing. You also have the right to data portability—that is, to receive your data in a structured, machine-readable format and transfer it to another service. To exercise any of these rights, contact our support team through our About us page or FAQ section.

1. Request your data

   Contact our support team to request a copy of your personal information.

2. Correct inaccurate information

   Update your personal information through your account settings anytime.

3. Request deletion

   Ask our support team to close your account and delete your data, subject to legal requirements.

4. Object to processing

   Opt out of marketing communications or other non-essential data uses.

Data security on qqholic

We encrypt all sensitive data in transit using industry-standard TLS encryption. We also encrypt data at rest on our servers. We implement access controls to ensure that only authorized personnel can access your personal information. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

We maintain a data breach response plan. If we detect unauthorized access to your data, we will notify you and relevant authorities as required by law. We do not guarantee that our security measures are impenetrable, but we undertake to maintain reasonable security practices consistent with industry standards.

Jurisdiction and contact information

We operate qqholic in jurisdictions where online gaming and sportsbook services are permitted by local law. Our services are available only where applicable law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Our players in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same privacy practices.

If you have questions about our privacy practices or wish to exercise your rights, contact our support team. You can reach us through our FAQ section or About us page. We will respond to your inquiry within a reasonable timeframe. If you believe we have violated your privacy rights, you may file a complaint with the relevant data protection authority in your jurisdiction.

Summary: Your privacy on qqholic

We collect personal information on qqholic to verify your identity, process payments, and comply with applicable law. We encrypt all sensitive data and do not sell your information to third parties. We share your data only with payment processors and service providers who are contractually bound to protect it.

You have the right to access, correct, and delete your data. You can exercise these rights by contacting our support team. We retain your data for as long as necessary to operate qqholic and comply with legal obligations. Our privacy practices apply to all players accessing qqholic from supported jurisdictions, and we undertake to protect your information regardless of where our servers are located.

For more information about our privacy practices or to exercise your rights, contact our support team through our About us page. You can also review our Terms and Legal notice for additional information about how we operate qqholic.